Will I get a notification for my order?
Yes, you will receive an email to the address you provided on checkout when your order is fulfilled with a tracking number (if available on your shipping method).
How can I track my order?
Just enter your order email / phone number and your order ID to our handy tracking tool to see exactly where your order is!
What should I do if I receive the wrong item?
Send us an email at email@example.com with your order ID and a summary of the problem.
What should I do if I receive a damaged item?
Send us an email at firstname.lastname@example.org with your order ID, a summary of the problem and at least 1 image of the damage to confirm the state of the product. We will then assess and issue either a refund or a replacement product – whichever you prefer.
I think I may have been charged incorrectly.
If you think you have been charged incorrectly after placing an order, send us an email at email@example.com with your order ID and the problem, and we will sort it out.
Do you have any discounts or special offers?
What is the cost of shipping?
Within the continental United States (domestic shipping), shipping is FREE ($0) and is usually delivered within 3-7 business days (90% of orders arrive within 4 business days).
Outside the continental United States (international shipping), shipping starts at $9.95 for single-product orders and is usually delivered within 10-21 business days.
Note: we currently offer free international shipping for orders over $80.
What is the free shipping policy?
We offer FREE worldwide shipping on all orders over the free shipping threshold (1):
This is subject to the following conditions:
(1) The free shipping threshold includes charges attributed to products only excluding any discounts. It does not include regular shipping fees. For example, if an international destination cart has $65 of products and $15 of regular shipping fees making the total checkout price $80, this would not qualify for free shipping as the price of the products is under the free shipping threshold.
When will my order ship?
Most orders are shipped within 2 business days of the purchase. Some delays may occur during peak shipping times; if your payment method required approval; or if there is an unforeseen issue at the warehouse.
Where is my order?
Most orders ship within 2 business days of payment being cleared, and generally arrive within 7 business days within the US, or 3 weeks internationally. You will receive a tracking number once your order is shipped which you can use to see exactly where your order is with our handy tracking tool.
Why did my order ship late?
There are several reasons why an order may be delayed in shipping, including: delays during peak shipping times (Christmas, Father’s Day, etc); if your payment method required approval prior to clearing; or if there are unforeseen issues at the warehouse.
Why does my tracking information show "not found"?
Sometimes tracking information shows as “not found” if the shipping label is not scanned properly during fulfilment. If it has been more than 30 business days since the purchase date, contact us. We will track it down for you, refund the purchase or send you a replacement product at no charge.
Why does my tracking information show "package waiting to be scanned"?
Sometimes tracking information shows as "not scanned" or "not left warehouse" if the shipping label is not scanned properly during fulfilment. If it has been more than 30 business days since the purchase date, contact us. We will track it down for you, refund the purchase or send you a replacement product at no charge.
I need my order by a certain date, can I get priority shipping?
All our shipping options are displayed on the checkout page. If you need alternate arrangements, contact us first and we will do our best to help.
I provided an incorrect or incomplete address at checkout, can I modify it?
AS SOON as you realise you have given us the wrong shipping information, contact us at firstname.lastname@example.org.
If you contact us and we receive your message before the order has been fulfilled, we can cancel / modify the order.
However, if we receive your message after the order has been fulfilled there is no way for us to retract or modify the shipment.
Please double-check your shipping address before completing your order.
Do you offer refunds?
YES - you'll love your BETTER products or your money back!
We stand behind our products. If for any reason you are not completely satisfied with your purchase, we offer a full refund less shipping.
Send us an email to email@example.com first to let us know why you are requesting a refund, and we will give you additional information from there.
We take all the risk out of ordering by offering an unmatched satisfaction guarantee.
We'll always do our best to take care of you.
100% SATISFACTION GUARANTEE!
What if my product arrives damaged?
If your product arrives damaged, send us an email at firstname.lastname@example.org
with your order ID, a summary of the problem and at least 1 image of the damage to confirm the state of the product. We will then assess and issue either a refund or a replacement product – whichever you prefer.
How are refunds processed?
If approved, your refund will be credited to the payment method used to make the original order. Alternate arrangements can be made if you contact us first.
Can I exchange one product for another one after purchasing?
No, we cannot switch one product for another after purchasing.
Get to know your spouse better for the first time or all over again.
My gf and I had a great time with these cards. They are very thought provoking questions and have been a great accompaniment for my gf and I when spending time together. When we first started dating years ago we used to have a book with questions like this that we really enjoyed and it helped us to better know and understand each other on a deeper level. These cards are like having butterflies during the first month of dating all over again. They are an excellent choice when traveling together and really help to pass the driving time. Top notch satisfaction for this purchase all the way around and would highly recommend to anyone interested in having meaningful conversations with someone they love.
—Kelly N., NJ
Wonderful, thought provoking game.
Our entire family loves this game and looks forward to it daily. We bought this to eliminate television being on during dinner. My kids are 6 and 4, so they answer accordingly but it's fun to see how their minds process and respond. My husband and I are learning things about each other as well. The questions cover wide ranges of topics and some ignite deep thoughts and reflection. Beyond getting connecting more, it's a valuable tool to help develop critical thinking and conversation skills. It completely eliminated the fight of turning off television for a screen free meal. Not all of the questions are family focused so could be played with others outside as well. It's simple and the kids remained engaged through all of dinner. I've noticed we've been lingering and talking more even after dinner is finished.
— Vicky C., NY
These cards cultivate the skills of asking good questions and listening.
I purchased these in anticipation of the upcoming holiday. At times when we gather with family, we fail to connect. I got this deck to help us interact meaningfully and have significant conversations. I expected some resistance from the family, so I tried out some of the questions on my husband tonight. We had the best conversation we'd had in months. Upon reflection, I realize that using these cards cultivates both the skill and the habit of asking good questions, listening and sharing more deeply. I can't recommend these highly enough. 5+ stars.
—E. Burton, TX
Perfect for a grumpy grandparent!
Perfect questions to get any grandparent interested in playing. My dad was very resistant at first because he felt like it was just a silly game. But once he was asked the first question, he entered story-telling mode and his memories/experience descriptions are so entertaining. It truly is a remarkable game!
— Claudette T., NV